Privacy Policy

Effective March 1, 2026

The Receivables Management Association of Canada (“RMA Canada,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or engaging with RMA Canada as a member, event participant, sponsor, volunteer, or stakeholder, you consent to the practices described in this Privacy Policy.

What Information We Collect

We may collect the following types of personal information:

Membership & Account Information

Name
Job title and company name
Business address
Email address
Phone number
Membership status and participation history

Event & Program Participation

Registration details for conferences, webinars, networking events, and committee participation
Dietary restrictions or accessibility requirements (if voluntarily provided)
Payment information (processed through third-party payment providers)

Communications

Email correspondence
Survey responses
Committee applications (e.g., Credit Her, Governance, Communications, Scholarship)

Website & Technical Data

IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and analytics data

We do not knowingly collect personal information from individuals under the age of 18 without appropriate consent.

How We Use Personal Information

We use personal information for the following purposes:

To manage membership accounts
To process event registrations and payments
To administer committees, programs, and scholarships
To communicate updates, newsletters, and industry information
To respond to inquiries
To improve our website and member experience
To comply with legal and regulatory obligations

We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances.

Consent

By providing personal information to RMA Canada, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the information provided below.

Disclosure of Personal Information

RMA Canada does not sell, rent, or trade personal information.

We may disclose personal information to:

Third-party service providers (e.g., payment processors, email distribution platforms, event registration systems)
Professional advisors (legal, accounting, audit)
Regulatory authorities when required by law

All service providers are required to safeguard personal information and use it only for authorized purposes.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

When no longer required, personal information is securely deleted or anonymized.

Safeguards

We implement appropriate administrative, technical, and physical safeguards to protect personal information against:

Unauthorized access
Disclosure
Loss
Misuse
Alteration

Access to personal information is restricted to individuals who require it to perform their duties.

Cookies & Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Analyze website traffic
Enhance user experience

You may adjust your browser settings to refuse cookies; however, some website functionality may be affected.

Accuracy & Access

You have the right to:

Request access to your personal information
Request correction of inaccurate or incomplete information
Withdraw consent where applicable

Requests can be made by contacting our Privacy Officer..

Cross Boarder Data Transfers

Some service providers may store or process data outside of Canada. In such cases, personal information may be subject to the laws of those jurisdictions.

We take reasonable steps to ensure appropriate safeguards are in place.

Changes to this Policy

RMA Canada may update this Privacy Policy from time to time. The most current version will always be posted on our website with the updated effective date.

Contact Us

If you have questions about this Privacy Policy or wish to access or update your personal information, please contact:

Privacy Officer
Receivables Management Association of Canada (RMA Canada)
Email: privacy@rmacanada.org