Dale has over 30 years in the financial services industry, primarily in the retail credit segment, including experience in credit underwriting (unsecured, secured and mortgages), credit administration, product development, training, policy and audit. Specific to receivables management he has experience in collection policy, compliance, security enforcement and recovery, third party management and debt sales. Currently he is the Manager, Credit Services with Canadian Tire Bank, having oversight for collector performance, communications, implementation of behavioural economics strategy, operational effectiveness and supervisor development. In addition to his participation on the RMA Canada board he also sits on the Family Services Committee for Habitat for Humanity Niagara.
Barry started his career with the Bank of Montreal in 1972 and in 1977 started his own contact center which he ran for almost twenty years selling to a major retailer in 1995. Barry has since held several key management positions such as: President & CEO, Chief Operating Officer and VP, Operations where he designed and implemented growth strategies, including new service development, product development and regional expansion.
Currently Barry heads up the Business Development team for Gatestone & Co an international call center with a foot print in North America, Latin America, Asia and the United Kingdom. His responsibilities include managing growth, strategic planning and ensuring all potential and current clients are offered the best solutions to meet both present and future needs. By analyzing opportunities and executing financial planning, and analysis, Barry is able to position Gatestone strategically in the marketplace.
During his entire career, Barry has been an active participant in various industry associations across North America. Barry is a member of the International Association of Outsourcing Professionals (IAOP) and the Telecommunication Risk Management Association (TRMA). He has previously held positions such as chapter president, regional vice president, board member and national President in Credit Association of Canada (CAGT).
Jeffery has been an executive in the collections space for 20+ years and held executive roles at Wells Fargo, Goeasy and Autocapital Canada, he has also worked at CitiFinancial and Xceed mortgage in management roles. Jeffery has a broad understanding on collection management for both secured (automobile and mortgage) and unsecured (revolving and installment loans) accounts in Canada.
Blair has worked in the credit and collections field for over 28 years and is the managing director of Kingston Data & Credit Inc, a national third-party collection agency. He started in credit management, and over the span of his career, has trained over 300 collection agents, registered a company under ISO 27001 certification, assisted with consultations and presentations to the provincial government, authors the blog www.receivableaccounts.com, and works with a number of companies as a partner and advisor to help them build a better business. He currently serves as a board member of the Receivables Management Association of Canada and a chapter president for the Credit Institute of Canada.
With 25+years’ experience in the financial industry, Rocco Mortelliti has held progressive leadership roles in Canada and the USA with TD Bank (Canada), TD Bank (USA), and TD Waterhouse (USA) in the areas of Retail Banking, Corporate Audit, Credit Risk Management, Operational Risk Management, and Operations Management.
Currently holds the position of Chief Operating Officer (COO) of TECHCOM, an industry leader in CRM, process management and decisioning application solutions enabling credit risk management, and credit account management areas within the Financial and Government sectors in Canada.
A credit and collections professional carrying a wealth of experience of over 23 years in the collections and receivables industry. Specializing in accounts receivable management, vendor performance management and various strategic operational roles.
In his current role with Rogers Communications Canada he is responsible for Vendor Performance Management and Vendor Compliance to Corporate Policy. Overseeing a performance team who manage the performance of 21 vendors in both Collection Agency and Cable Field Services portfolios, coupled with the execution and alignment of company strategic objectives in the collection and bad debt arenas.
He possesses the innovative ability to identify opportunities for program improvement and consistently increases KBI performance YoY.
He has effectively developed performance scorecards to strategically measure vendor performance while stimulating a highly competitive environment to drive the maximum level of success.
Anthony also carries extensive experience in RFP build and execution, contract negotiations, budget compilation, distressed debt sales and negotiation.
Brian is a CPA who is Director, Default Solutions and Promeric Technologies. In this capacity, he is accountable for leading the Default Solutions team in creating value added services to improve the default process and lower credit losses for customers.
He previously supported the Default Solutions team in leadership roles such as Chief Operating Officer and VP Product Management. He is passionate about thinking differently and helping customers achieve results beyond their expectations.
Prior to joining FCT, Brian was an executive with TD Bank Financial Group in many capacities ranging from Account Recovery and Fraud Management to the Core Banking business, Automated Distribution Channels and Real Estate Development. While at TD, he won the prestigious TD Bank Award of Excellence.
An avid hockey fan, he continues to pursue his passion as a coach for the Alliance Hockey Association.
Carol-Ann, Assistant vice-president, Collections and Recovery, Laurentian Bank, came to Collections, and more recently Recoveries, by way of Customer Service and Risk Management With an academic background in industrial psychology and an MBA in Corporate Reengineering, the common denominator in a career that spans 3 industries has been change management, especially in multi-cultural and multi-generational environments. Strategic thinker with a penchant for continuous improvement, her management style focuses on employee mobilization with an emphasis on delivering results. In addition to co-hosting the annual RMA Canada conferences for the past 5 years, she has spoken at several professional events on her favorite topic: «How to run a tight ship and have happy sailors» and taught a workshop on «Managerial Courage».
John has more than two decades of experience in sales, business development and strategic partnerships. Passionate about client service, he enjoys collaborating with leading companies to create and deploy unique value solutions based on customer needs. He has been fortunate to do what he loves at Equifax, a global information solutions company that uses trusted unique data, innovative analytics, technology and industry expertise to power organizations and individuals with knowledge. Equifax organizes, assimilates and analyzes data on more than 820 million consumers and 91 million business worldwide.
As Vice President of Corporate and Business Development at Equifax Canada and Chair of the RMA Government Committee, he considers himself privileged to work with some of Canada’s largest organizations across multiple industries including government, financial services, automotive, commercial, insurance and leading channel innovation partners. By understanding our customers’ industries and businesses he lives to share insights and have a passion to work within our RMA GR team to ensure RMA members to have a voice through our GR Committee and stay informed as needed.
Lindsay is a lawyer with Harrison Pensa LLP in London, Ontario. As our newest Board member, Lindsay is already bringing considerable value with her perspective as a lawyer in the credit/recovery industry.
Lindsay manages a unique creditor’s rights litigation group within the firm which acts for various financial institutions across the country, through the assistance of proprietary software. Lindsay’s focus is on improving legal processes and advocating on behalf of a variety of stakeholders in the marketplace.
Lindsay has sat on several boards and is past-president of the Middlesex Law Association.
Louis has been with SCORE for 13 years as senior consultant in process optimization. This is accomplished through leveraging data sources, which increase the likelihood of greater liquidation and penetration in recovery portfolios, as diverse in cycle and type as currently exist in the market. He has been keenly interested in the work of the RMA/ACGC and what its goals are nationally. He believes in education, engagement and representation.
Starting as Chief Marketing Officer and now, as Chief Commercial Officer at Canaccede Financial Group, Mark oversees revenue generation, agency and delinquency management, and marketing. Mark has over 25 years of experience in marketing, brand management, operational leadership and executive advisory roles. Most notably, he has held senior positions as Chief Marketing Officer and later, Executive Vice President, General Manager at SHOP.CA, Cara Operations, as Vice President of Marketing and Business Development, Rogers Wireless, Telus and led advertising development for numerous businesses at ad agencies, Taxi and Young & Rubicam. Mark has a BA (Hons) from Queen's University.
Ryan has worked in financial services for 15+ years and currently holds the position of Director, Business Development for TransUnion Canada. He is responsible for managing key partnerships and helping business reach their financial goals. Prior to joining TransUnion, Ryan held positions at D+H (Finastra) & Teranet Inc. where he focused on providing the Receivables Management Industry value added solutions, data analytics and technology to create workflow efficiencies, mitigate fraud and maximize ROI. This included working with a variety of industry partners comprising Schedule A Banks, Monolines, Telcos, Collection Agencies & Automotive.
Ryan’s previous board experience includes working with URISA (Urban Regional Information Systems Association) Ontario Chapter.
Scott has over 15 years’ experience in the financial services industry spanning credit underwriting, customer management (unsecured cards, lines, loans, overdrafts), and collections. He is passionate about the customer value proposition, people development, and creating innovative solutions to challenges. Currently, Scott is the Senior Director Portfolio Management, PC Bank with oversight for both Account Management and Collections performance, effectiveness, and compliance. In addition to his service on the RMA Canada Board, Scott has previously served as board member with the Credit Scoring and Risk Strategy Association (CSRSA).
Mr. Dyer is currently Director, Collections & Fraud Operations, Walmart Canada Bank. He is a veteran of the Canadian Collections and Fraud Operations space, with more than 20 years’ experience in Senior Leadership roles, leading both internal and vendor outsourced BPO operations.
In his role at Walmart Canada Bank, he is responsible for all of the operational strategies and execution in support of Receivables Management, Bad Debt Recovery and Fraud Operations. Prior to joining Walmart Canada Bank, Mr. Dyer has successfully lead Operations, Receivables Management and Fraud Operations within some of the largest brands in Canada and Worldwide, including American Express, Virgin Mobile, Bell Canada, TELUS Mobility and 360 Networks. He is an active participant in the Canadian Banker’s Association Collection Specialists Committee, Payment Card Partners Investigators (PCPi) Fraud Industry Committee and currently co-chairs the Planning and Succession Committee of RMA.