Jeffery Pilon is an Executive with 25+ years of experience in the Financial Services industry. He has held Executive roles at Wells Fargo, Goeasy and is currently Vice President of Servicing for Autocapital Canada.
He has also worked at CitiFinancial and Xceed Mortgage in management roles. Jeff has a broad understanding of collection management for automobile, mortgage and unsecured (revolving and installment loan) accounts in Canada.
Blair has worked in the credit and collections field for over 28 years and is the managing director of Kingston Data & Credit Inc, a national third-party collection agency. He started in credit management, and over the span of his career, has trained over 300 collection agents, registered a company under ISO 27001 certification, assisted with consultations and presentations to the provincial government, authors the blog www.receivableaccounts.com, and works with a number of companies as a partner and advisor to help them build a better business. He currently serves as a board member of the Receivables Management Association of Canada and a chapter president for the Credit Institute of Canada.
A credit and collections professional carrying a wealth of experience of over 23 years in the collections and receivables industry. Specializing in accounts receivable management, vendor performance management and various strategic operational roles.
In his current role with Rogers Communications Canada he is responsible for Vendor Performance Management and Vendor Compliance to Corporate Policy. Overseeing a performance team who manage the performance of 21 vendors in both Collection Agency and Cable Field Services portfolios, coupled with the execution and alignment of company strategic objectives in the collection and bad debt arenas.
He possesses the innovative ability to identify opportunities for program improvement and consistently increases KBI performance YoY.
He has effectively developed performance scorecards to strategically measure vendor performance while stimulating a highly competitive environment to drive the maximum level of success.
Anthony also carries extensive experience in RFP build and execution, contract negotiations, budget compilation, distressed debt sales and negotiation.
Brian is a CPA who is Director, Default Solutions and Promeric Technologies. In this capacity, he is accountable for leading the Default Solutions team in creating value added services to improve the default process and lower credit losses for customers.
He previously supported the Default Solutions team in leadership roles such as Chief Operating Officer and VP Product Management. He is passionate about thinking differently and helping customers achieve results beyond their expectations.
Prior to joining FCT, Brian was an executive with TD Bank Financial Group in many capacities ranging from Account Recovery and Fraud Management to the Core Banking business, Automated Distribution Channels and Real Estate Development. While at TD, he won the prestigious TD Bank Award of Excellence.
An avid hockey fan, he continues to pursue his passion as a coach for the Alliance Hockey Association.
Calista, currently Director, Financial Services at TransUnion, has spent over 20 years in the credit information and analytics industries, at Citigroup, Datawatch (formerly Angoss Software) and Equifax Canada, primarily in a sale and account management roles. She thrives on finding solutions to business issues through the use of applied data and analytics. Calista has vast experience within the credit and collections industries, providing consultation on measurement backed strategies that improve performance across the customer lifecycle.
Carol-Ann, Assistant vice-president, Collections and Recovery, Laurentian Bank, came to Collections, and more recently Recoveries, by way of Customer Service and Risk Management With an academic background in industrial psychology and an MBA in Corporate Reengineering, the common denominator in a career that spans 3 industries has been change management, especially in multi-cultural and multi-generational environments. Strategic thinker with a penchant for continuous improvement, her management style focuses on employee mobilization with an emphasis on delivering results. In addition to co-hosting the annual RMA Canada conferences for the past 5 years, she has spoken at several professional events on her favorite topic: «How to run a tight ship and have happy sailors» and taught a workshop on «Managerial Courage».
Frank Bodzay serves as Québec Regional Director at PRA Group Canada Inc. Frank has 20 years of experience in the Canadian accounts receivable management field specializing in pre-post delinquency management strategies including Debt sale collection practices within the Province of Québec. Throughout his career Frank has demonstrated his ability to successfully engage with his team members, peers and governing bodies in order to provide best in class service. Frank is directly responsible for overall operations in the Québec region and remains an active advocate supporting Fair debt practices, customer experience and regulatory compliance.
Jason has been actively working in the accounts receivables management industry for the past 13 years, having worked for 2 debt buyers and 2 collection agencies. His roles have touched on various functions, including operations, sales & marketing, reporting & analytics, portfolio underwriting, and agency management.
Jason currently serves on the board for the Credit Institute of Canada, Southwestern Ontario chapter looking after communications and membership, and has previously been involved with the Receivables Management Association of Canada board and also ran numerous informational webinars for the RMA membership and assisted in the organization of the annual conference.
Most recently, Jason has been working for Commercial Credit Adjusters, leading the Ontario operations for the Winnipeg based organization.
Jim Shaw | President, EOS Canada Inc. Jim Shaw joined EOS in 2013 as Chief Operating Officer and was tasked with its turnaround and growth. Jim brings over 29 years of experience in the Accounts Receivable Outsourcing Industry. He has extensive experience in all sectors of accounts receivable management. His long-standing interest in accounts receivable management propelled him to serve as President of the Ontario Society of Collection Agencies (O.S.C.A.), a not-for-profit group comprised of many of the top Canadian agencies and focused on education, marketing and legislative issues affecting the risk management market in Canada. Jim has extensive experience managing both first and third-party operations, serving Canadian and US clients from onshore, near-shore and offshore contact centers.
Resume details: President, EOS Canada, August 2018 – Present Chief Operating Officer, EOS Canada, November 2013 – August 2018 Senior Vice President & Country Manager, Iqor Canada Ltd, March 2005 – 2013 Vice President, National Operations, Nordon Collections Network, March 2001 – March 2005 Past President, Ontario Society of Collection Agencies
Michael is Vice President, Sales & Business Development at Consolidated Recovery Group.
Michael is responsible for the continued growth and development of our Debt Recovery products and services throughout Canada. Michael has been in the Credit and Collections Industry since the mid 1990’s providing debt recovery products and services to various lenders. He has a vast array of experience and knowledge in business, sales, marketing and Creditor’s Rights Law.
Michael has a passion for sales and enjoys networking, building relationships, sourcing new work, forming strategic alliances and business development. Michael works very closely with several large Banks, Financial Institutions, Credit Unions, Auto Finance and Credit Card Companies, as well as many other Industry verticals. He attends various Credit Associations and Conferences frequently and is on the Board of Directors for the Credit Institute of Canada, Southwest Chapter.
Specialties: Sales, Business Development; Working with clients to assist them with their debt collection needs, enforcement of Judgments and implementation of cutting-edge technologies designed for debt collection and recovery of delinquent accounts.
Lindsay is an Associate Director of Legal Services with Canaccede International Management Ltd. As our newest Board member, Lindsay is already bringing considerable value with her perspective as a lawyer in the credit/recovery industry.
Lindsay manages a unique creditor’s rights litigation group within the firm which acts for various financial institutions across the country, through the assistance of proprietary software. Lindsay’s focus is on improving legal processes and advocating on behalf of a variety of stakeholders in the marketplace.
Lindsay has sat on several boards and is past-president of the Middlesex Law Association.
Louis has been with SCORE for 13 years as senior consultant in process optimization. This is accomplished through leveraging data sources, which increase the likelihood of greater liquidation and penetration in recovery portfolios, as diverse in cycle and type as currently exist in the market. He has been keenly interested in the work of the RMA/ACGC and what its goals are nationally. He believes in education, engagement and representation.
Starting as Chief Marketing Officer and now, as Chief Commercial Officer at Canaccede Financial Group, Mark oversees revenue generation, agency and delinquency management, and marketing. Mark has over 25 years of experience in marketing, brand management, operational leadership and executive advisory roles. Most notably, he has held senior positions as Chief Marketing Officer and later, Executive Vice President, General Manager at SHOP.CA, Cara Operations, as Vice President of Marketing and Business Development, Rogers Wireless, Telus and led advertising development for numerous businesses at ad agencies, Taxi and Young & Rubicam. Mark has a BA (Hons) from Queen's University.
Scott has over 15 years’ experience in the financial services industry spanning credit underwriting, customer management (unsecured cards, lines, loans, overdrafts), and collections. He is passionate about the customer value proposition, people development, and creating innovative solutions to challenges. Currently, Scott is the Senior Director Portfolio Management, PC Bank with oversight for both Account Management and Collections performance, effectiveness, and compliance. In addition to his service on the RMA Canada Board, Scott has previously served as board member with the Credit Scoring and Risk Strategy Association (CSRSA).
Stephen Cook is President of Credit Bureau Services Canada (CBSC) with offices in St. Catharines, Ontario and Montreal Quebec, servicing local, provincial and national clients. In 2012, Stephen became a licenced Paralegal and opened Cook, Cook and Cote Paralegal Services Professional Corporation specializing in Small Claims Court Actions and Enforcements to enhance debt collection recoveries for their clients. Stephen has worked fulltime in the Debt Collection Industry since 1993 and became a third-generation owner when he purchased shares in CBSC in 2001. Stephen remains very passionate about the Industry and is proud to own and operate a family business.
Stephen is very active in the St. Catharines/Niagara community. A member of the St. Catharines Business Club, Stephen was elected President in 1995. In 2001, Stephen chaired the St. Catharines-Thorold Chamber of Commerce Government Relations Committee and in 2005 was elected Chair of the Board of Directors. Stephen is a founding Director of the Greater Niagara Chamber of Commerce.
Stephen has been involved with several charities and community projects over years raising money for the Niagara Children’s Centre, Family and Children’s Services Niagara, Community Care, the Niagara Health Systems, the Kiwanis Field and the Seymour–Hannah Sports and Recreation Centre.
As a graduate of Political Science from the University of Ottawa, Stephen has run several successful political campaigns at the Municipal, Provincial and Federal level.
A former University football player with the University of Ottawa Gee Gee’s, Stephen has volunteered his time coaching children at the Minor and High School level for over 25 years.
Stephen lives in St. Catharines with his wife Angelina, and two children, Georgia and AJ.